Frequently Asked Questions




The Applications are endless, but the most common are in the following sectors:

  • Healthcare (Care Homes, General Clinical and Dental)
  • Pharmaceuticals (Production, Packing, Clean Rooms)
  • Leisure (Common Areas, Gyms, Swimming Pools, Soft play Centres, Trampoline Parks)
  • Food & Beverage (Production, Bottling and Packing, Food Preparation Areas)
  • Marine & Vehicles (Yachts, Cruise Liners, Ships, Hire Cars & Trucks)
  • Hotels (Rooms, Public Areas, Mattresses, Seating, Fabrics, Food Production)
  • Restaurants (Kitchens, Storage Areas, Dining Areas and Toilet Facilities)
  • Workplace (Offices, Break-out Areas, Washrooms, Reception Areas, Meeting Rooms, Storerooms)
  • Residential & Offices (Individual Rooms, Home, Children's Nurseries, Playrooms, Saunas, Spa Rooms & Home Gyms)


What is Hypochlorous Acid?

Hypochlorous Acid (HOCl) is a unique acid that forms when chlorine dissolves in water.
HOCl (a Reactive Oxygen Species) is produced in small quantities naturally in the human body by white blood cells through a process called phagocytosis. Phagocytosis is an important process in the human body and is one of the primary mechanisms for dealing with bacterial and viral invaders.
It is possible to produce HOCl via the electrolysis of a weak salt solution via an electrochemical cell. These Electrochemically Activated Solutions (ECAS) have been shown to exhibit broad-spectrum antimicrobial activity which has the potential to be widely adopted within the healthcare environment. Numerous studies have found ECAS to be highly efficacious, as both a novel environmental decontaminant and a topical agent. 

How can it be used effectively to rapidly decontaminate spaces?

The systems used to produce and deliver HOCl are important in order to ensure the stability, efficacy and effectiveness of the product. British manufacturers are working with UK University Scientists to ensure that the best available technologies are adopted and developed for the production and delivery of HOCl for effective decontamination of spaces such as dental treatment rooms. For dental clinical spaces, there is the option of a process that can be applied frequently and ensures the safety of staff and patients whilst reducing the fallow time between patients. Considering the biocompatibility, effectiveness, material compatibility and the environment, electrochemically produced HOCl delivered in an effective manner addresses some of the major challenges currently facing all dental practices in the UK.

Why is HOCl better than other chemicals or disinfectants?

Electrochemically produced HOCl has two distinct advantages over other commonly used decontaminants. Firstly, it is known to be a magnitude more effective than bleach in terms of its efficacy (x100) and speed (seconds) of kill/inactivation of microorganisms. In addition, it is bio-compatible, has no environmental legacy and is compatible with a wide range of materials.  It is entirely organic, harmless if ingested, contains no alcohol and is gentle on the skin, at the same time as being scientifically proven against bacteria, viruses and fungi with longer-lasting protection compared to alcohol-based disinfectants.

What to watch out for!

Due diligence on any electrochemically produced HOCl solution that is intended for use in clinical spaces is required. This may mean the production of relevant British / European Standards (BSEN) certificates and the demonstration that any solution that is used leaves minimal or no residue after multiple applications. If incorrectly produced and delivered, then HOCl products may leave a white residue on surfaces and impact on some materials.  Properly stabilised and polished HOCl solutions will leave 10% less residue in a petri dish test, compared to some of the current common HOCl based products on the market.

Alternate Abbreviations For Hypochlorous Acid Searched For

We have found that persons have been searching for Terms related to Hypochlorous Acid that are not popular terms in the industry. HOCL or HOCL Acid is one term that is searched for and is, we believe, a common misspelling of the HOCI or HOCI Acid abbreviation. Furthermore, HCIO or HCIO Acid is another legitimate abbreviation used. In conclusion, whether referred to as HOCL, HOCI or HCIO, persons all seem to be in search of this very effective form of sanitisation: Hypochlorous Acid.

Simply either click on the user icon at the top right of the store page or click 'Connect to your Account' from the main menu (hamburger icon) on main page.

If you have never purchased from us before, you must register with us to place an order.

If you already have items in your cart and are ready to complete your order, no problem! Just click on the “Checkout” icon. Part of the checkout process is to either login to your account or create a new account with us.

Once your payment has been received, we will send you a notification email to inform you about the order. You will also receive a payment receipt from our payment gateway provider e.g. stripe. 


You can also visit and log into your customer account to check the order status at any time. If has received payment, the order status will show “Processing”.

The online ordering system will generate a courier delivery cost for your order at Checkout. The item price does not include the delivery cost. 

We buy and produce a lot of products direct from our manufacturers, and sell only on our online store. Each manufacturer has considerable experience in the industry. In addition, we have invested a lot in a fast and cost-efficient distribution system. It allows us to offer goods to our customers at the very best prices possible during these tough times.

Stock can be in two states on our website, available or out of stock. Available means we dispatch your order immediately upon completion of your order. We ask that you allow approximately 2-3 working days for delivery.

Click on “My Account” from the menu then select "Addresses". Then simply enter your new address details for the billing or delivery section.

Click on “My Account” from the menu and then “Account Details” on the sub menu. Simply enter and confirm your  new password. You will be notified by email on the change..

Upon return of the product in its unused original condition we will refund the purchase price via the initial payment method (card, paypal etc).


Please allow 3 working days from receipt of a return for us to process a refund.


Once a refund is processed you will receive an email confirming this. After receiving the return confirmation email, please allow up to 7 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control.


Your refund will be credited to the same card with which you made your original purchase.

In essence, an affiliate program is to promote and sell products for a merchant online store and get commission (pay per lead) instead of salary from that merchant. It’s completely free and without any risks. At Hygienel we offer monthly payouts for any affiliated orders. With the expansion of business and demand increasing for protective equipment, at Hygienel we have decided to start our new affiliate program.


1) What does our affiliate program involve?

Our affiliate program is about making money from making recommendations. Affiliates, including a social networker, a blogger, website owner etc, can simply share links, place our ads and receive a commission from each paid order by a customer. If you love our products on and also want to recommend them to others, you can join us by registering a free affiliate account.

From your account area you will be provided with affiliate links on screen that are only associated with your Affiliate membership. These URL’s (referral links) can simply be shared anywhere on the internet, for example on social networks like Facebook or Instagram.


2) How do I get my commission?

Commission will be calculated by our system automatically when a user clicks on your affiliate referral link/ads and places an order on our site. Your tracker code on the link activates our live referral system which records the user visit and any completed order made by the user. Because our Hygienel ecommerce platform deals with instant payment transactions, your commissions are generated instantly! In a nutshell because at the same time your Affiliate ID was recorded with the visitor’s session ID (an arbitrary number assigned to each visitor every time he enters the site), you will be credited with their purchase.

The commission rate is currently 5% from each paid order, excluding shipping fee or tax. So for example, an order value of £80.00 (exc. VAT and delivery) you will receive £4.00 in commission.

We deposit funds for your commission to your Paypal account the last calendar day of every month.


3) What are the steps to join the affiliate program?

A:  Register an account in the Affiliate Area on the website. Please ensure you enter your paypal email once you sign up.

B:  After registration, view your Affiliate Account area page and you will see two types of referral links we provide. They are ready-made links and user-defined links; choose one type and copy the URL.

C:  Paste the URL to your facebook/instagram status, your blog or within the code of a web page.

That’s all there is to it!

To make sure everything is in working order, you can check the affiliate link by yourself. After you paste the link or ads, click on it to see whether the URL has included your unique ID number at the end and then share it!.

Please note: A suggested referral will be valid up until the 28th day after she or he clicked your affiliate link.


Please check our Returns Policy section for more information. We will refund any item you are unhappy with when you return it to us in a unused condition within 7 days from delivery receipt.


Please note:- Chemical Liquids or Masks are not be returned for credit.


Goods must be returned by the Purchaser at the purchaser’s expense and should be adequately insured during the return journey. The purchaser will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the purchaser fails to return the Goods following cancellation, the Hygienel Customer Service Team shall be entitled to deduct the cost of recovering the Goods from the purchaser.

  • Goods to be returned must clearly show your order number obtained from Hygienel on the package.
  • Where returned Goods are found to be damaged due to the purchaser’s fault the purchaser will be liable for the cost of remedying such damage.
  • Goods will not be accepted for return for credit unless previously agreed and must be received in the original packaging in a resalable condition.
  • Goods accepted by arrangement will be subject to a 10% re-stocking charge.

Refunds will be issued in the same method of payment as the original payment. i.e. A purchase made with paypal, a refund will be issued to the original buyer’s paypal account.

Please simply navigate to your My Accounts > Orders section and select which order or product you want to request a refund to obtain a returns authorisation number prior to returning any goods. You will be then advised by email our Returns Address to send your return of goods.


The return of the goods will be at the expense of the purchaser or a further return carriage charge will be levied.

We have a simple online returns system to process any requests and also an online screen message centre so you can interact with our customer service team.



Faulty Items

If the item you received is ever faulty then please contact customer services via the Contact Us page by quoting your order reference number or email

We will then advise you on how to proceed with the return. You will have 7 days from receipt to return the item.

Returns are your responsibility as we do not offer a pre-paid returns service, and so we recommend you send back items via Royal Mail Recorded Delivery or a similar trackable method.

If you would like to request a refund, then please navigate to orders page and select which order or product you want to request a refund for.

Please note:  The returned item will be inspected by our team and if deemed faulty then all order and postage costs will be refunded.


Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

If you have already paid for an order and want to cancel it, please contact our Customer Service Department at as soon as possible. If the package has already been dispatched, then we are not able to cancel or change the order. Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or we can provide the payment as a voucher for future orders.

The online ordering system will generate a courier delivery cost for your order at Checkout. The item price does not include the delivery cost. 

*currently not accepting due to the Covid-19 Pandemic* We sincerely apologise.

Please check the Delivery section for information on shipping rates to your country. This information can be found on the footer menu of the website.

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorised use and access.

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Wholesale FAQ’s coming soon.



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